top of page

Frequently Asked Questions

Find the Answers Here

Welcome to Catalano Cookie Co, your go-to online bakery for delicious Italian desserts! We understand that you may have questions about our products and services, so we've put together this FAQ section to help you find the information you need. If you don't find the answer you're looking for, please don't hesitate to reach out to our friendly customer support team.

Fresh Bread

1. What is Catalano Cookie Co?

Catalano Cookie Co is an online bakery specializing in authentic Italian desserts. We offer a wide range of traditional and modern Italian sweets, from cookies and biscotti to pastries and cakes, all made with the finest ingredients and crafted with love.

Making Pizza Dough

2. How can I place an order?

Ordering from Catalano Cookie Co is easy! Simply visit our website, browse our selection of delectable desserts, and add your desired items to your cart. Then, proceed to the checkout, where you can review your order and enter your shipping and payment information.

Freshly Baked

3. Do you ship your products?

Yes, we offer nationwide shipping within the United States. We carefully package our treats to ensure they arrive fresh and delicious at your doorstep.

4. What are the payment options available?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also use PayPal for secure and convenient payments.

5. Can I customize my order or request special items for events?

Absolutely! We're happy to accommodate custom orders and special requests. Whether you need personalized cookies for a wedding or a large order for a corporate event, please contact our customer support team to discuss your specific needs.

6. Are your products suitable for dietary restrictions or allergies?

We understand the importance of catering to various dietary preferences and restrictions. While many of our traditional Italian desserts contain dairy, gluten, and nuts, we do offer some gluten-free and nut-free options. We recommend checking the product descriptions for detailed ingredient information and contacting us for specific allergen concerns.

7. How long do your products stay fresh?

Our desserts are made with fresh, high-quality ingredients, and they have a good shelf life. For precise information on each product's recommended consumption timeframe, please refer to the product descriptions on our website.

8. Can I return or exchange items if I'm not satisfied with my order?

We take great pride in our desserts, but if you encounter any issues with your order, please contact our customer support team within 7 days of receiving your delivery. We'll work with you to address any concerns and ensure your satisfaction.

9. Do you offer gift options and packaging for special occasions?

Yes, we offer gift packaging and options for special occasions. You can add a personalized message and choose from our gift-wrapping options during the checkout process to make your gift extra special.

10. What's the best way to get in touch with Catalano Cookie Co customer support?

You can reach our customer support team via email at support@catalanocookieco.com or by filling out the contact form on our website. We're here to assist you with any questions or concerns you may have.

We hope this FAQ has answered your questions, but if you need any further information or assistance, please don't hesitate to get in touch with us. Thank you for choosing Catalano Cookie Co for your Italian dessert cravings!

Catalano Cookie Co Allergy Policy At Catalano Cookie Co, we are committed to providing our customers with delicious baked goods that meet the highest standards of quality and safety. We understand the serious nature of food allergies and sensitivities, and we are dedicated to ensuring the safety and satisfaction of all our customers. This Allergy Policy outlines our commitment to handling allergens in our online bakery. 1. Ingredient Transparency: We clearly list all ingredients used in our products on our website. Allergen information, including the presence of common allergens (e.g., nuts, gluten, dairy, eggs, soy), is clearly stated in the product descriptions. 2. Cross-Contamination Mitigation: Our bakery takes precautions to prevent cross-contamination, but please be aware that our facility handles a variety of ingredients. We cannot guarantee that our products are entirely free from trace amounts of allergens. 3. Custom Orders: For customers with specific allergen concerns, we offer the option to place custom orders. This allows us to better accommodate your needs, and we take additional steps to minimize the risk of cross-contamination. 4. Ingredient Substitutions: When possible, we offer ingredient substitutions for common allergens. However, customers with severe allergies should be aware that while we take every precaution to prevent cross-contamination, there is always some level of risk. 5. Allergen-Free Products: We offer a range of products that are specifically designed to be allergen-free. These items are produced separately in a controlled environment to minimize the risk of cross-contamination. 6. Allergen Awareness: Our staff is trained to be vigilant and informed about food allergens. We regularly educate our team members about the importance of handling allergens safely. 7. Customer Communication: If you have specific questions or concerns about allergens, please contact us through our website or customer support. We are here to assist you and provide detailed information about our products. 8. Product Labels: Each product is labeled with a list of ingredients and any potential allergens. Please read these labels carefully. 9. Allergic Reactions: If you experience an allergic reaction after consuming our products, seek medical attention immediately, and please let us know about the incident so that we can investigate and take necessary actions. Catalano Cookie Co takes allergies seriously and is dedicated to providing our customers with safe and delicious baked goods. We continuously strive to improve our practices and are committed to the wellbeing of our valued customers. If you have any questions or concerns about our products or this allergy policy, please do not hesitate to reach out to us. Thank you for choosing Catalano Cookie Co for your sweet treats, and we appreciate your trust in us.

bottom of page